A year of success
Urgent care information flows
Many people end up in accident and emergency departments in hospital, when they could be receiving more appropriate care from other services. Improving the information shared by 111 services could help people to get the right care, and free up emergency services for people who really need them.
Our urgent care report, which was published at the end of 2018, shows that standardising information will enable clinicians to share care records digitally with colleagues in other parts of the health and care system. We have recommended developing a standard or set of standards to define exactly what information needs to be made accessible between different emergency services.