The People Network has been actively ensuring that people who use services are well represented in all of PRSB’s projects and that people are able to participate fully in our consultations so that our standards truly reflect the needs and wishes of those for whom care services are provided.
The network has worked closely with each project, identifying a people lead, and providing a thorough induction for new project leads. We have also established a briefing process for people who use services to engage them in advance and throughout consultation so they can contribute effectively. Surveys have been improved by versioning (easy to read versions, videos, Google translate) and we have undertaken consultation reviews to improve the process and materials so that people are better able to participate fully in our consultations.
With new committee leadership we are confident that the People Network will move from strength to strength in the coming year.